Fleuritense operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Fleuritense uses Shopify to provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase or other transaction, or otherwise interact with our Services. If there is a conflict between our Terms and Conditions and this privacy policy, this privacy policy prevails regarding the collection, processing, and disclosure of your personal data.

Please read this privacy policy carefully. By using and accessing the Services, you indicate that you have read this privacy policy and understand how your data is collected, used, and disclosed as described herein.

Personal data we collect or process

When we use the term "personal data," we mean information that identifies you or another person or can reasonably be linked to you. Personal data does not include information that is anonymous or anonymized to the extent that it does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal data, including derived data, depending on how you use the Services, where you live, and as permitted or required by applicable law:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial data, including credit card, debit card, and bank account numbers, payment information, transaction data, payment method, and payment confirmation.
Account data, including your username, password, security questions, preferences, and settings.
Transaction data, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communication with us, including the information you share with us in customer service inquiries, for example.
Device data, including information about your device, browser or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you use or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

Directly from you, for example when you create an account, use the Services, or contact us.
Automatically through the Services, for example from your device or through cookies and similar technologies.
From our service providers, who perform certain technology or data processing on our behalf.
From partners or other external parties.

How we use your personal data

Depending on your communication with us or use of the Services, we may use personal data for:

Providing, customizing, and improving the Services. For example, processing orders, payments, shipments, returns, managing your account, and creating a personalized shopping experience.
Marketing and advertising. For example, sending promotions via email, SMS, or mail, and displaying ads based on your previous purchases or interactions.
Security and fraud prevention. For example, to authenticate your account, detect fraud or abuse, and ensure the security of our Services.
Communication. For example, to provide customer service or inform you about your account or order.
Legal reasons. For example, to comply with applicable laws or to respond to valid legal requests.

How we share personal data

In certain cases, we may share personal data with third parties, for example:

With Shopify, suppliers, and other parties who perform Services on our behalf (such as payment, shipping, IT, or customer service).
With business and marketing partners who perform advertising or marketing services.
When you request or give us permission, for example when shipping products or social login.
Within our group of companies or in the context of a business transaction (merger, bankruptcy, etc.).
To comply with legal obligations or to protect our rights and those of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data to provide and improve the Services. Data you provide is also shared with Shopify and may be processed in countries other than where you reside. Shopify may use enhanced features based on your interactions with our store and those of other sellers. In those cases, Shopify is responsible for the processing and for facilitating your rights. Please refer to Shopify’s own privacy policy for more information.

Third-party websites and links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security of these websites. Always check their own privacy and security policies.

Children's data

The Services are not intended for children. We do not knowingly collect data from children under the age of majority in your region. If you are a parent or guardian and suspect we have collected data, you can contact us to request deletion.

Security and data retention

No security system is perfect. We cannot guarantee absolute security. The data retention period depends on various factors, such as legal obligations and the need to provide Services or resolve disputes.

Your rights and choices

Depending on where you live, you may have the following rights:

Right to access: you can request access to the data we have about you.
Right to deletion: you can request deletion of your data.
Right to correction: you can have incorrect data corrected.
Right to portability: you can receive a copy of your data.
Managing communication preferences: you can opt out of promotional communications.

If you live in the EEA or the UK, you also have the right to object to processing, restrict processing, or withdraw previously given consent.

We will always verify your identity before processing a request, as legally required.

Complaints

If you have a complaint about how we process your data, you can contact us using the details below. Additionally, depending on where you live, you may also file a complaint with your local data protection authority.

International transfer

We may store or process your data outside your country of residence. For transfers outside the EEA or the UK, we use recognized safeguards, such as the European Commission's model contract clauses.

Changes to this privacy policy

We may update this privacy policy from time to time, for example, due to changes in our practices or legal obligations. The updated policy will be published on this website.

Contact

For questions about this privacy policy or our data practices, or to exercise your rights, you can contact us at:

Email: info@fleuritense.nl